Frequently Asked Questions
The following are suggestions from the National Electrical Safety Foundation: Outlets: Periodically check outlets that have loose-fitting plugs which can lead to overheating and a potential fire hazard. Replace any missing or broken wall plates and make sure that there are approved safety covers on all unused outlets that
Unfortunately, some areas tend to have more and longer outages during inclement weather conditions. This is due to the utility lines in your particular area being subject to damage during these conditions. To avoid dealing with these outages, we offer a variety of backup power packages with the most common
If your floodlights do not work, please check the bulbs. We are not responsible for the warranty of any lamps and there will be a service charge for changing any lamps if no other problem exists. Motion sensors operate the lights when motion is detected and turn off a short
Most exterior receptacles are on a shared circuit and can only handle a certain load. The quantity of holiday lights and overall load on this particular circuit is most likely causing the breaker to trip. Try reducing the number of lights to avoid an excess load. An additional dedicated circuit
We offer a number of surge arrestor products for both your main panel and individual circuits, many of which can be retrofitted very easily. However, these products only offer additional levels of protection as nothing can guarantee against the power of Mother Nature. Additionally, depending on where the surge begins
Yes. However, fluorescent and compact fluorescent lights may require not only a special dimmer but also special fixtures. You cannot use a typical incandescent dimmer with fluorescent fixtures and most compact fluorescent lamps. Please refer to your fixture and lamp specifications to verify which dimmers will work.
Bugs or excess dust can cause smoke detectors to begin sounding. After confirming that there is no fire hazard, please check the smoke for any debris and vacuum out the device to clear out any possible dust. We recommend cleaning your smoke detectors monthly to avoid excess dust build-up that
Beeping or chirping smoke detectors can be caused by a dead or failing battery, a missing battery, or a missing electrical feed. As a first step, please check and replace the battery in your smoke detector. If your smoke detector does not have a side-mounted battery compartment you will need
Yes. It is not uncommon for a large motor/compressor with a high start-up current to cause a minor voltage drop when it starts. This causes the momentary blinking of the lights and has no negative effect on the electrical equipment in your house.
Arc-Fault Circuit Interrupter Breakers (AFCI) have integrated computer chips that identify a disturbance to the standard electrical current of the circuit it protects. AFCI breakers are different from standard breakers which only protect against over-current issues. If an arc-fault circuit is not working, turn off all devices and turn off
Why does my circuit breaker keep tripping when I use my vacuum, hairdryer, or other electrical appliances? What causes this?
Usually, the problem is simply an overload of the circuit, meaning too much electrical current is being consumed at one time. Unplugging or running fewer appliances on the circuit should solve the problem. However, if the circuit is not overloaded and continues to trip, you may have an electrical short
If the GFCI receptacle trips, all of the receptacles on that circuit will not work. Please unplug all devices and reset the GFCI circuit at the receptacle (NOT at the main panel). If the GFCI receptacle fails to reset and trips after several attempts, there may be a more serious
Per code, there are a minimum of four (4) GFCI receptacles in your house. GFCI stands for Ground Fault Circuit Interrupter. In layman’s terms, this device protects you from electrical shock. When it senses the slightest increase in resistance resulting from ground fault, (i.e., the use of electrical devices
First, disconnect any devices and turn off all switches that may have caused the breaker to overload and trip. A breaker handle that appears to be neither ON nor OFF is in the trip position. To reset, push the breaker handle firmly into the OFF position until you hear a